Co-Managed IT
Co-managed IT that adds capacity without taking over
Your IT team is not the problem. There are simply more hours of work than people to do them. We take the parts you choose to hand over and leave ownership exactly where it is.
Let's talk
What this fixes
If any of this sounds familiar, this is the conversation
Your team never gets past the ticket queue
Improvement work keeps being pushed to next quarter because password resets and printer faults arrive every hour.
Cover disappears when one person is away
Leave, illness, or a resignation turns into a coverage crisis, and nobody wants to be the one on call every weekend.
Projects slip behind daily demand
The migration or the security work has been planned for months and keeps losing to whatever broke this morning.
You need a skill you cannot justify hiring for
Some work needs depth you use a few weeks a year. Hiring for it is expensive; going without it is worse.
What changes
What the business gets, not what the software does
- Your internal team spends more time on work only they can do
- Coverage no longer depends on one person being reachable
- Planned projects actually finish, because delivery is not competing with the queue
- Retention improves when your people are not permanently on call
- You add capability without adding headcount or recruitment risk
Accountability
What we take responsibility for
Written into the scope before you sign, so there is no argument later about who owned it.
We own this
- Whatever is written into the split, commonly first-line tickets and out-of-hours cover
- Delivery of the projects you hand to us, to a scope your team signs off
- Specialist workstreams you choose to place with us
- Documenting the work we do, in your systems, in a form your team can pick up
What is included
- An agreed, written responsibility split between your team and ours
- Overflow and first-line ticket handling
- Coverage during leave, illness, and hours you do not staff
- Escalation into your team on the terms your team sets
- Project delivery against a scope your team owns
- Working inside your ticketing, documentation, and monitoring tools where you prefer
Not included, or depends on scope
- Whether we work in your tooling or ours, either is possible, and it changes how the engagement is set up
- Out-of-hours coverage windows, which are defined before you sign
- Onsite attendance, which depends on your location
- Access levels, which are agreed with your team rather than assumed
- Project work, which is quoted separately from ongoing capacity
How it works
How the engagement runs
Work out the split
We sit with your IT lead and write down who owns what, category by category. Ambiguity is where co-managed arrangements fail, so this is the whole first conversation.
Agree tooling and access
We decide whose systems we work in, what access we hold, and how escalation runs in both directions.
Start narrow
We usually begin with one clearly bounded area so your team can judge the work before widening it.
Review and adjust
The split is revisited on a regular cycle. What we hold should change as your team's priorities change.
Honest fit
Who this suits, and who it does not
We would rather tell you now than three months into an engagement neither of us enjoys.
A good fit if…
- You have an internal IT team you intend to keep and develop
- You can name which categories of work you want to hand over
- Your IT lead wants a partner rather than a replacement
- You need coverage outside the hours your team works
Probably not right if…
- You are looking to quietly replace an internal team
- Nobody internally has time to agree and maintain the responsibility split
- You need a fully outsourced service. That is managed IT instead
- You want ad-hoc help with no defined boundaries
Getting started
What the transition actually looks like
Changing providers is the part everyone dreads. Here is each phase, what we need from you, and how disruptive it is.
Understand
Step 01 of 4We go through what you have, what is breaking, and what the business is trying to do. We talk to the people who actually use the systems, not just whoever manages them.
- What we need from you
- Access to your current setup, time with a few key people, and an honest account of what frustrates you.
- What you get
- A written summary of what we found, including anything we think you should know before deciding to work with us.
Disruption to your business
None. Nothing changes during this phase, we are looking, not touching.
Straight answers
Questions we get about co-managed it
Will our IT staff feel like they are being replaced?
Do you work in our tools or your own?
What happens if our IT lead leaves?
Can co-managed become fully managed later?
Wondering if co-managed it is what you need?
Describe what is going wrong. If this is not the right answer for you, we will say so rather than sell it to you.