Managed IT Services
Managed IT services, run by the people who set them up
When nobody inside the business owns technology, it gets handled in the gaps between everyone's real job. We take it off your desk entirely and give you one place to send it.
Let's talk
What this fixes
If any of this sounds familiar, this is the conversation
IT lands on whoever is nearest
An office manager, a finance lead, or the one technical person in the building ends up fixing laptops instead of doing the job you hired them for.
Support depends on who is available
Every request starts with re-explaining your environment. Nobody has the whole picture, so nothing gets better between calls.
Maintenance happens when someone remembers
Updates, licence renewals, and expiring hardware surface as emergencies rather than as a schedule you already knew about.
The monthly number is unpredictable
Hourly work and unplanned projects make it hard to budget, and harder to explain the total to anyone else.
What changes
What the business gets, not what the software does
- Interruptions get shorter, because problems are found before your team reports them
- Repeat issues stop consuming management attention, because causes are tracked rather than tickets
- New starters are productive on day one instead of day three
- Technology cost becomes a line you can plan around
- There is a single named point of accountability when something goes wrong
Accountability
What we take responsibility for
Written into the scope before you sign, so there is no argument later about who owned it.
We own this
- The help desk your people contact, and the outcome of every request
- Monitoring, patching, and preventive maintenance across servers, endpoints, and network
- Core security controls: identity, endpoint protection, email filtering, and access reviews
- Backup management and scheduled recovery testing
- Documentation of your environment, kept current rather than written once
- Coordination with your software, telecoms, and internet vendors
- Regular reporting and planning reviews with your leadership
What is included
- Day-to-day user support during your agreed coverage hours
- Remote monitoring and alerting on the systems in scope
- Operating system and application patching
- Endpoint protection deployment and monitoring
- Microsoft 365 or equivalent identity and account administration
- Onboarding and offboarding of staff accounts and devices
- Backup oversight and restore testing
- Asset and licence inventory
- A written technology roadmap, reviewed on an agreed cycle
Not included, or depends on scope
- Hardware, software licences, and cloud consumption, these stay yours and are billed by the vendor or passed through at cost
- Onsite attendance, which depends on your location and is agreed before you sign
- Major projects such as migrations, office moves, or replatforming, which are scoped and quoted separately
- Line-of-business applications supported by their own vendor, where we coordinate rather than replace that support
- Compliance certification work, which we can support but do not audit or issue
How it works
How the engagement runs
Assessment
We go through what you have and what is breaking, and give you a written summary, including anything we think you should know before deciding to work with us.
Scope and quote
You get a written scope: which systems and people are covered, coverage hours, response targets, what is excluded, and the price. Nothing starts until you agree to it.
Transition
Access and documentation first, then monitoring and support, then anything needing a maintenance window. Your existing arrangement stays until the new one is proven.
Run and improve
Support runs day to day while we work down the backlog of recurring problems, and we review progress with you on an agreed cycle.
Honest fit
Who this suits, and who it does not
We would rather tell you now than three months into an engagement neither of us enjoys.
A good fit if…
- You have no internal IT, or one person carrying it alongside another role
- You want a single organization accountable for the whole environment
- You would rather pay a predictable monthly figure than hourly firefighting
- You are prepared to let us change things that are currently held together informally
Probably not right if…
- You want an hourly break-fix number to call only when something breaks
- You need a large onsite presence every day
- You want a provider who will leave the current setup exactly as it is
- Your environment is dominated by a specialist platform that only its vendor can support
Getting started
What the transition actually looks like
Changing providers is the part everyone dreads. Here is each phase, what we need from you, and how disruptive it is.
Understand
Step 01 of 4We go through what you have, what is breaking, and what the business is trying to do. We talk to the people who actually use the systems, not just whoever manages them.
- What we need from you
- Access to your current setup, time with a few key people, and an honest account of what frustrates you.
- What you get
- A written summary of what we found, including anything we think you should know before deciding to work with us.
Disruption to your business
None. Nothing changes during this phase, we are looking, not touching.
Straight answers
Questions we get about managed it services
Do our people call you directly, or go through someone internally?
What happens to our current IT provider?
Do you replace all our equipment when you take over?
Can we start with part of the environment?
Wondering if managed it services is what you need?
Describe what is going wrong. If this is not the right answer for you, we will say so rather than sell it to you.